Louis CarterFounder and Chief Executive Officer, Best Practice Institute · Founder and CEO, Best Practice Institute - Most Loved Workplace® | Organizational Psychologist | Creator of AI Workplace Intelligence and Employer Branding Platform

Lisa Moore from Humana Winner of Best Practice Institute Best Practitioner Award

10 Oct 2017 · 2 min

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In this announcement, the Best Practice Institute, led by CEO and founder Louis Carter, declares Lisa Moore, Humana's Customer Experience Director and Leader of Culture Transformation, as the recipient of its Best Practitioner Award. Moore, who previously led consumer experience initiatives at several large firms, was recruited by Humana to drive a consumer‑centric cultural shift. She co‑created the People First program, a tailored culture‑transformation process that, within twelve months, engaged nearly 27,000 associates across Humana’s five‑level certification model, leading to measurable improvements in both consumer and business metrics. The award’s credibility is underscored by a judging panel of C‑level Fortune 1000 talent executives. The Best Practice Institute is described as a leadership development center, think tank, product incubator, solutions provider, peer network, research institute, and online learning portal serving over 10,000 corporate and individual members worldwide.

This is an update from Best Practice Institute.
Best Practice Institute and its CEO and founder, Louis Carter, announced Lisa Moore the winner of its Best Practitioner Award. Moore is Customer Experience Director, Leader of Culture Transformation at Humana. Humana is a health insurance company based in Louisville, Kentucky with over 50,000 employees. As of 2014, it had over 13 million customers and its 2013 revenue was at $41.3 billion. Before Humana, Moore led the consumer experience charge at a number of large companies. She was brought to Humana to unite a team of people to transform to a consumer-centric culture in the organization. As a result, Moore co-created People First, which is a culture transformation process tailored to every group of consumers and users to meet their business and people needs. It worked! Within only 12 months of this launching, nearly 27,000 associates are taking part in the change effort on their way to various levels of certification in Humana's 5-level model. Increases in both consumer and business metrics have been directly attributed to the work of Lisa's team in partnership across its enterprise. Best Practice Institute's Best Practice Awards are judged by C-level Fortune 1000 talent executives.
Best Practice Institute is an award-winning leadership development center, think tank, product development incubator, solutions provider, peer network, research institute, and online learning portal with more than 10,000 corporate and individual learning members around the world. For more information, go to bestpracticeinstitute.org.