Louis Carter, founder of the Best Practices Institute, shares two moves from his research with 3,000+ employees worldwide: leaders should listen without judgment and appreciate people for who they are. Both build the trust and belonging that keep people engaged.
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I'm here with my great friend Louis Carter. Lou, founder and CEO of Best Practices Institute, author of a wonderful new book, In Great Company. You give leaders and companies some great suggestions on what to do and what not to do. Let's look at the what to do column. Just a couple of quick suggestions for our viewers. What are a couple of things they need to do to create this great company environment? Two biggest things.
Number one, listen without judgment. Huge thing, because when you listen without judgment, you can take in what people are saying. You can just listen. You don't have to say anything.
I love that. Listen without judgment. I love it. Feedforward is one thing I teach. Ask for input, listen, don't judge, say thank you. What's the second one?
Appreciate the person for who they are. Now, this is important because in a group setting, if you don't do this, people end up checking out. They don't want to hear from each other. They don't feel like they belong. They don't feel like they are in great company or emotionally connected to each other.
Appreciate one thing about that person, the thing you appreciate the most about that person. As a human being. As a human being. Wonderful suggestions, a lot of research. How many people did you interview? Over 3,000 around the globe in different companies all around the globe. 3,000 interviews, some great suggestions. Thank you, Louis. Thank you, Marshall.
