Louis CarterFounder and Chief Executive Officer, Best Practice Institute · Founder and CEO, Best Practice Institute - Most Loved Workplace® | Organizational Psychologist | Creator of AI Workplace Intelligence and Employer Branding Platform

Louis Carter and Marshall Goldsmith - What Not to Do In Great Company

19 Aug 2019 · 2 min

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1:58

In a brief interview, Marshall Goldsmith talks with Louis Carter, founder and CEO of the Best Practices Institute and author of In Great Company. Carter shares two key behaviors that employees worldwide identify as major turn‑offs: being humiliated in meetings and having their ideas dismissed. From conversations with roughly 3,000 employees, he reports that only 2% would quit over these issues, while the remaining 98% would stay, under‑perform, and become a source of workplace friction. The segment underscores the hidden cost of these toxic practices and warns leaders to be mindful of how they treat staff, even in seemingly minor interactions like serving coffee.

I'm here with my great friend Louis Carter. Lou, founder and CEO of Best Practices Institute, great friend of mine. You have a wonderful new book called In Great Company. In the book, you talk about a lot of important things great companies do, and you also talk about a couple things to avoid, which I think is just as important. Why don't you share a couple of those don't-dos for everyone viewing?
Marshall, I talked to 3,000 employees all throughout the globe, and they gave me two things that really make them angry and make them feel like they're not in great company. Right. Two things are: number one, they felt humiliated in meetings. Humiliated in meetings. Number two, they felt like their ideas were not being respected.
Hmm.
Okay. Of these people, 2% said that they would leave their job. The other 98%, they would stay in their job, cash their paycheck, perform at their worst and make your life a living hell. Alright? Which is worse? Bad for you. Be careful who makes you that cup of coffee in the morning. Sip with caution, that's all I'm saying, Marshall.
Louis, I love your stuff. Great ideas, two good suggestions on what not to do. Thank you, Marshall.
Thank you, Marshall.