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In this presentation, Louis Carter shares his 15‑year journey of building a senior executive board grounded in respect and positivity, which sparked his research into why people love their workplace. He identifies three core pillars of emotional connectedness—ethical alignment, respect, and appreciation/positivity—and explains how these principles underpin his new Emotional Connectedness Index (ECI). The ECI is backed by four independent studies involving roughly 3,000 employees across 141 organizations. Carter argues that applying the ECI and its associated model can boost employee engagement, increase voluntary discretionary effort, and turn staff into brand ambassadors who attract like‑minded talent. The ultimate vision is an ecosystem where every employee loves coming to work, enjoys the work they do, and feels a deep connection to the company and its customers.

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