Louis Carter on Why AirHelp Is a Most Loved Workplace® | Employee Experience, Growth & Global Impact

So how do you stop being the fallback for everyone else's mess? Well, here's what I learned from the CEO of AirHelp. Stop hiring people you hope will step up. Hire people who already have. Why? Because if you're still hoping after day 1, you'll end up covering for them by day 30. And that's not leadership, that's babysitting. Next, you have to stay close without taking over. Tomasz calls it being present. That means knowing what's happening without jumping in to do the work for them. Why? Because when leaders vanish, the best people leave. The wrong people stay. Third, feedback isn't a form, it's a daily rhythm. If you're not hearing problems they happen, it's already too late. Why? Because when feedback dies, culture dies, and performance follows. What I learned from AirHelp is this: Don't build a team you have to rescue. Build a team that runs without you and still wants you around.