Louis Scenti commissioned two to three research projects from Best Practice Institute and got results fast. The scoping process took just a few meetings, and one performance-management study gave him practical benchmarking data when his organization was questioning whether performance management still mattered.
Chapters
we had the opportunity to do 2 or 3, I believe, bespoke research projects. And the experience was great, particularly because, you know, doing, you know, customized ground-up sort of white piece of paper research is really time-consuming. And we were able to pretty much, in the course of 2 or 3 scoping meetings with Lou and the team, articulate what we were looking for, refine it with their help, and then pretty much step away. It was enormously helpful in, as a benchmarking piece for 2 or 3 projects that we were working on. It was truly bespoke. I mean, it was a white piece of paper design. We decided We thought we knew what we needed. We ran that by you, Lou, and the team, and basically refined it. And, you know, it was pretty much— particularly the one that we asked you to do around performance management. That one was really— I mean, at the time when everybody was talking about, let's get rid of performance management, let's throw it out the window, it was really useful to understand what not only several large organizations' experience was with revamping and in some cases getting rid of performance management, but it was the practical sort of view from these other organizations coupled with the kind of best practice thinking, the leading research around whether to maintain performance management as it is or evolve it. It's enormously time-consuming, and you guys turned it around really fast.
