6:55

Spanish-language instructional video guiding parents/guardians through configuring an EMA account to receive approved refund payments. It explains three payment methods (direct bank transfer/ACH, mailed check, and PayPal), step-by-step profile edits (profile icon → Editar el perfil → Administrar método de pago), address rules (address must match guardian profile and should not be edited on the payment screen), status messages and expected timing for payments/updates, troubleshooting steps (log out/in), and contact options at Step Up for Students.

Questions this video answers

Within two business days.

Approximately one week after approval.

Up to 12 hours.

Chapters

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