A short instructional video (uploaded Jan 7, 2025 by Manisha Snoyer) explaining how parents/guardians use the EMA Parent/Guardian account to set or change their reimbursement payment method before submitting reimbursement requests. It lists three payment options (Direct Bank Transfer/Direct Deposit, Mail Check, and PayPal), gives UI navigation steps to Edit Profile → Payment Methods → Manage, explains processing timeframes for each option, describes persistence of address data (must match Guardian profile), and notes in-app reminders and support channels from Step Up for Students.
Questions this video answers
January 7, 2025.
Direct Bank Transfer (Direct Deposit), Mail Check, and PayPal.
Within two business days.
About one week after approval.
Typically in real time or within hours (may require additional time to transfer to a bank account).
Chapters
Today we will discuss more ways to receive reimbursements in ema. This procedure can be handled through the Parent Guardian EMA account. Families wishing to submit reimbursement requests in EMA must choose a payment method prior to submitting a new request. Please note this step should only be taken if you plan to submit reimbursement requests. Parents or guardians who have an approved reimbursement request can now choose from one of the following payment options Direct Bank Transfer Safely deposit funds directly into your bank account through an ACH transfer check. If you prefer a more conventional method, you can choose to receive your reimbursement via a physical check, which will be sent to your specified address. PayPal Select PayPal, a popular and reliable online payment platform, for a seamless reimbursement experience from first, log into your account in Emma to edit your profile. Click on the Person icon located in the top right corner of the dashboard and then select Edit Profile to update your payment method. Scroll down to the Payment Methods section of your profile and click the Manage button. It's essential to keep this information current as it can be updated at any time. However, please ensure that the address remains unchanged and matches the details in your Guardian profile. After clicking Manage, you will be directed to the Payment Method screen. Your address details will automatically populate from your EMMA profile. Please refrain from editing your address in this section. To change your address, update it in your EMMA Parent profile and then return to the Payment Method screen. Click Next to proceed with selecting your payment method. Next, choose your preferred method for receiving payments for approved reimbursements. Your options include Direct bank transfer check or PayPal. The fields required will change depending on your payment method selection. Please make sure all information is correct before submitting. There are three options for reimbursement after approval by Step Up, Direct Deposit funds are electronically transferred to Families bank accounts within two business days. It requires a bank account and offers convenience for automated processing. A Mail Check A check is sent about one week after approval and this option suits those preferring traditional transactions or without a bank account. And PayPal funds are typically available in real time or within hours, but transferring them to a bank account may take longer. PayPal allows for quick peer to peer transfers and is widely accepted online. When you see the green message stating Payment Method connected, you are all set to proceed. Please be aware it may take as long as 12 hours for this change to appear in your Emma account. If the payment method needs attention, message persists. After you've updated your payment method, please log out, open a new window and log back in. To keep submitting reimbursement requests within ema, you must choose a payment method. If you don't update this information in your profile today, you will receive reminders on multiple screens in EMA before you can submit a reimbursement. You will also be prompted to update your payment method when you click on the Reimbursements tab located in the left panel of the dashboard. If you have previously submitted a reimbursement and have not yet chosen your payment method, a prompt will appear for you to update your payment information. This change is necessary to proceed with future reimbursement submissions. You may click the Update button to complete this step now or choose to update it later in your profile. Please be aware if you close this pop up, you will encounter another reminder on the Reimbursements page. If you have not submitted a reimbursement before and currently have a funded student, a message will appear on the reimbursement screen asking you to choose your payment method in your profile. Click to complete this step. Simply click the Update Profile button now or you may update it later within your profile. As always, if you still need assistance, feel free to chat, call or email us here at Step up for Students.
