A business owner explains his core principle: elevate the emotional state of everyone you interact with. He applies this servant-hearted approach across speaking, books, coaching, and his former Edible Arrangements franchise.
And so for me, whether I'm interacting with a client who's bringing me in to speak or someone who's buying my book or coaching, that kind of thing, or whether I'm back in time running my Edible Arrangements business, I'm offering products and services, but I want to deliver them in a way that elevates the emotional state of everyone who I'm interacting with. To me, that is the foundation for a great customer experience. I love that, and it really reflects a true servant heart.
