Marc Haine urges hospitality and travel employers to genuinely appreciate their teams during the holidays. He argues that employees deliver the customer experience, and that real appreciation requires time, attention, and actual budget, not just words.
Planning a holiday treat or a year-end party for your team? If so, you're in good company. Most businesses have some big plans lined up to show their gratitude. But for those of us in hospitality and travel, well, it's a little bit of a different story. Our customers get the VIP treatment across the board, often while we're putting our own celebrations on hold until well into the new year. We're serving up the holidays for everyone else. And once the rush is over, then we get to celebrate the people who made it all happen. The magical people on our team, our amazing service providers. It's so important to invest in activities that make employees feel valued. Without our teams, there is no business, no loyal customers coming back season after season. Showing appreciation is how we keep Our team's strong, committed, and ready to bring the holiday spirit every single day. And hey, if you're thinking about tightening the budget this year, just remember, don't skimp on your employee appreciation. Honestly, investing in their happiness is one expense that absolutely pays off time and time again. The best gift that you can give your team is time, attention, And yes, a little bit of your budget to make them feel valued. Happy holidays! And here's to showing gratitude that lasts all year long.
