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In this segment of a podcast, Marc Haine discusses how small business owners, particularly dental practice managers, can move beyond a purely transactional employer‑employee dynamic by actively supporting team members' personal and professional development. He suggests asking employees about their current studies or projects—such as a receptionist pursuing a marketing degree—and offering concrete assistance, like integrating their school projects into the practice as case studies. By doing so, the employer turns the relationship into a partnership, fostering mutual benefit and deeper engagement rather than merely exchanging labor for pay.

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