Marc Haine describes a colleague named Danny training a non-manager on a manager-only cash function. When Marc objects, Danny responds dismissively: "who's wearing the tie?" The exchange shows how arrogance and misuse of authority play out in everyday workplace moments.
And Danny one day was training a brand new employee. He was training her on the whole cash control system. And he was teaching something that I thought was a little bit odd. It was a way to void sales when a customer was unhappy. Now, this is typically a management-only privilege, if you will. It's something that managers need to know so that if somebody messes up an order, or if the customer is not happy, they can make sure that they can correct it and void the customer and make sure the customer's And I'm overhearing him and I had to stop him. I said, but Danny, what you're training there, that's a manager-only function. And he looked at me and no word of a lie, he looked straight in my eyes and he says, who's wearing the tie? That was my first experience with a leader who lacked humility in every sense of the word.
