Marc Haine explains that how you respond to harsh reviews matters more than the reviews themselves. By shifting from emotional reaction to empathy and leadership, you can defuse tension and actually improve your reputation.
Ultimately though, it is not the review that hurts us. It is how we respond. The Reputation Reboot is our chance to turn around and look at negative feedback and leverage our empathy, leverage our leadership, and leverage our love for what we do by distancing ourselves from that High emotion and responding in a way that will win the war every time.
