Marc Haine argues that ignoring rude or bullying employees destroys team morale and drives good people away. When organizations fail to address incivility, they face higher turnover and long-term damage. Leaders must actively confront toxic behavior and support high performers without letting them harm others.
If you're looking strictly at the earning potential of your individual people and nothing else, then you are going to end up with cutthroat team dynamics. You're going to end up with a culture where integrity and values don't matter. And because of that, you're going to end up with huge problems. And these problems will manifest themselves over time. This person, particular person who is being defined as mean and rude, if you're not addressing that, if you're not figuring out how to give her the tools to be able to be a high performer but not at the expense of the rest of your team. If you're not giving her those tools, then at some point, your teams are going to— your people are going to start to leave. They're going to go find a happier place to work. There is no room in our organizations for incivility, for bullying, and for meanness. As a business owner, as a business manager, if you have anybody on your team, you must, must with a capital M, you must address it.
