Just Care A Little Bit More #customerexperience #employeeexperience #employeeretention

26 Nov 2024 · 1 min

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In this brief exchange, Speaker A praises Marc Haine’s approach to encouraging people to imagine a world where the majority act with love and care in service to others, daring to be the exception each day. Marc responds with a resonant, emotional reaction (“Goosebumps”), and Speaker A questions why such a caring motto isn’t already universal. The dialogue highlights a motivational vision that places heightened empathy and exceptional service at the core of everyday life.

When I see what you do and read about you and having spent time with you, I'm even more inspired by your approach. And I absolutely love what you ask people to imagine, which is imagine a world in which the majority of us put more love and care in being of service, where people dare to be the exception. Every day.
Goosebumps, isn't it?
Like, why isn't that the world's motto?
Well, it's interesting because I really came up with that because I was trying to figure out what is the difference between mediocrity and excellence. My background has been in hospitality and culinary arts was a big part of my development. And I always kind of thought, what's the difference between putting out a good meal and a great meal? And really, at the end of the day, I tease people. I say, for everything that we do, if you cared this much, like just a couple of centimeters of care, it would make all the difference in the world.