Marc HaineCEO & Founder | Speaker Curation Specialist, Elite Headline Speakers · Customer & Employee Experience Strategist | Keynote Speaker | TEDx Organizer | Author of Lights! Camera! Action! | Driving leaders to turn operations into jaw-dropping experiences

Marc Haine Unlocking the Power of Exceptional Customer Service in 2021

21 Jun 2024 · 1 min

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In this brief monologue, Marc Haine argues that the COVID‑19 pandemic caused a seismic shift in customer expectations for service‑based, human‑facing industries. The bar for what counts as exceptional customer service has not merely risen—it has been fundamentally redefined. Consequently, organizations now need more advanced, nuanced customer‑service skills to meet the heightened demands of today’s consumers.

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