Marc Haine argues hospitality isn't just for restaurants—it's a competitive advantage for any customer-facing business. Recognition and reward programs are key to building a culture where it actually sticks.
I know that we've used the word hospitality many times. I just want to, you know, for people who are tuning in, just because you might not be in a restaurant doesn't mean that hospitality doesn't apply to you. I've worked with multiple companies across different industries who are customer-facing, who absolutely need to build hospitality into their corporate culture. So, it's not restaurants.
Competitive advantage right there. Yeah, absolutely. Absolutely foundational. And recognition and rewards are very important also to uplevel that culture that we talked about.
