Marc Haine on why people problems are the hardest part of work. Frustration happens when coworkers, employees, or customers don't meet your expectations. Leaders have to find ways to change those behaviors.
Of the 3, people problems are probably the most challenging, the most unpredictable, and the most pervasive. In spite of the constant preparations and trainings and rehearsals, human beings don't always do, think, or react in the way that we need them to do. Frustration happens when people's behavior does not live up to our expectations. And by the other people, we could be talking about co-workers. We could be talking about employees. We could be talking about our customers. We have to be able to mitigate how other people will behave around us when they don't live up to our expectations.
