Marc Haine draws on 30 years in hospitality and acting to help businesses design customer and employee experiences. He argues leaders should lead with love and kindness, and offers strategy consulting to companies looking to evolve how they treat both groups.
I just got off a free discovery call with a business manager who was so frustrated with not being able to attract and keep the right candidates that he's losing his best performers. In case you're unsure of what I do, I'm here to help businesses strategize their customer and employee experience. I believe that by understanding and designing experiences that evolve as they evolve, we can better engage, retain, and attract the very best talent. As an actor with my 30 years of experience in hospitality, I believe and understand the importance of creating a positive customer experience that will keep customers coming back again and again. And I also believe that we can apply those same principles in the area of employee engagement. I encourage leaders to lead with love and kindness first. I know that if that is how they lead, that is how our teams will take care of our clients. If your business needs help in strategizing customer and employee experiences, please reach out. I'm here to serve and I look forward to helping you create a business that is on your purpose. I hope you stay safe, stay healthy, and I hope you dare to be the exception.
