The Importance of Being of Service to Others - with Marc Haine - Service Expert

1 Mar 2020 · 1 min

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1:25

In this talk, Marc Haine argues that true happiness and business success stem from a mindset of being of service to others. He emphasizes that service is not a transactional act performed to customers, but a collaborative approach done with them. Haine differentiates service-oriented behavior from self‑serving behavior, describing the latter as actions driven by personal agenda and the expectation of personal gain. He posits that organizations that embed a service‑first philosophy—asking “How can I help?” as the primary rationale—create a purposeful differentiation that fuels better business outcomes and personal fulfillment.

Chapters

When people define happiness, the happiest people on the planet are always the ones who are of service. Being of service is extremely important. Everything that we do within businesses, whether internally or externally, is all centered around this idea of being of service to somebody else. When we have customer service definitions within our organizations, everybody brags about having great customer service. But customer service is not something you do to people. It's what you do with people. And being of service becomes that differentiation of your purpose of why you are providing that service. The difference between being of service or the opposite actually of being of service is to be self-serving. That is, everything you do is according to your own agenda. Anytime you talk to somebody, it's because you want to get something out of them. Every time you want to do a deal, it's because it's going to benefit you more than it's going to benefit them. them. And it's talking to people with the understanding that you want something in return. And that's not necessarily a great way to drive a business. Being of service means that you're stepping out and your first rationale, your first thought is, how can I help this person? And that is a true definition of being of service.