The Power of Business Reports Revealing the Good, the Bad, and the Ugly

2 May 2024 · 1 min

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This content was created by Marc Haine. This content was uploaded by Marc Haine. This is a YouTube video titled "The Power of Business Reports Revealing the Good, the Bad, and the Ugly" (uploaded 2024-05-02T20:30:03+00:00). The excerpt is a spoken segment by Marc Haine offering business-advice about evaluating customer experience through objective reports and mystery-shopping-style reviews; he mentions a free Customer Touchpoint Assessment available for download and that a link will be in the show notes. Content type: YOUTUBE. No other speakers are present in the excerpt.

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You don't have to care. If having fingerprints on the windows is okay by you, then that's fine. It's your business, right? But we, Marc, and literally go through the business from a customer framing to be able to view everything that we see— the good, the bad, and the ugly. That is the power of these reports. They're not tainted by preconceptions. Even today, there's a huge disparity between the service and experience we think we give and what the clients feel that they actually get. And so, one way you can do this for yourself is you don't have to hire my secret shopper thing. You can go to my website and download a Customer Touchpoint Assessment. It's a free download and the link is going to be in the show notes.