These Strategies will Help to Build Business Strategies - It's Time to Do Different

Naoto Kan once said, if you are unable to understand the cause of a problem, it is impossible to solve it. But many of us think that we know the cause of a problem and then we react to try to solve it. The problem though is that we sometimes don't dig deep enough to understand what the root of the problem is. And that brings to mind A second quote that I've used for years, it's been around since the 1500s, is, you can't see the forest for the trees. And so, that begs the question. If you are so close to the problem, how the heck can you get to the root, let alone come up with a plan to overcome it? And that is coming up next on Marc Haine Live. Welcome back to Marc Haine Live where small business owners and entrepreneurs pick up some core skill sets to help them work on their business, not just in their business. I am your host, Service Expert and Master of Experiences Marc Haine. And today, I am really excited to be speaking with a returning guest, awesome business strategist Ronnie Pawar. And we will get to him in just a moment. But for the moment, at the moment, I would like to know, if you have subscribed to my channel. To all those people who have subscribed to my channel, I just want to say how grateful I am that you trust me to bring you valuable content and that you're tuning in each week without fail. I think that you are fabulous and I can't thank you enough for helping me make this channel great. I should have a hat that says, Make my channel great again. It'll be cool. If you are joining me for the very first time, thank you, thank you, Thank you! I hope today's info is going to be of great value to you and of course, your team. As always, I strive to bring you content that you could apply immediately as a leader or business owner. If you find this information valuable, please do click the thumbs up button. Leave a comment in the comment box and please make sure that you share the information. As you've heard me say in multiple other episodes, information is power. But it's only powerful if you share it. So please go ahead, share it to people who you know could use the information. I came across an interesting statistic. And that was during COVID-19, 92% of all American small businesses that are making it through the pandemic have made at least one pivot to get through the shortfall. And yet, the numbers released by Statistics Canada on September 29th Canada saw over 56,000 business closures in June. But what's equally surprising is that although we had all those closures nationally in June, there were almost 53,000 new businesses that launched during the pandemic. To throw more data at you just so that wasn't enough, KPMG this week released some more not-so-good news. They indicated that 31% of small and medium-sized businesses believe that they don't have the finances to survive through a second wave. And more than half has said that their immediate focus in their business is survival, just to get through another day. So, my big question for you is, what businesses are launching today? What kinds of businesses are doing well while existing businesses are closing? And an even bigger question for you is of course, our Question of the Day. So, I'd like to know from you. What have you done in your business to ride out this pandemic? I was just on a Chamber of Commerce call earlier today and they were talking about all these different businesses that have closed. And yet, some of them are just thriving. They've just been able to find a way to get through by readapting their business. And in a previous episode where we talked to our particular speaker today, Rani Pawar, we talked about the need to adapt and adopt. And in other episodes, we talked about the possibility of reinvention and not getting into the Titanic syndrome. We had another episode where we talked about being able to pivot. So, were you one of those companies that were able to pivot during the pandemic? Why don't you put a notification or a comment in the comment box and just share your experience of how you're handling this pandemic? As I mentioned, my guest today is Magnum Growth Consultant and Business Strategist, Ronnie Powar.

Hi Marc!

Ronnie appeared in the previous episode talking about how we need to adapt and adopt new ways of thinking in order to shake ourselves out of our status quo Ronnie works with businesses that want to create effective leaders and improve their operations to achieve long-term sustainable growth. He is an Amazon number one bestseller and award-winning author of Size Does Matter, Grow Your Business Thinking Big. And he is the creator of Leapfrog Framework that helps businesses catapult themselves to success. And if that's not good enough, he's also the recipient of the prestigious Army Medal for Leadership and Valor.

Thank you.

And is a semi-professional dancer, having won international levels of dance competitions. And the guy just achieves everything. Like, he is like the Patrick Swayze of business. Welcome, Ronnie! Welcome back to the show. It's so great to have you back.

Thank you so much. Thank you, Marc. Thank you for having me here again on your show. I love talking to you. Every time I talk to you, I learn something. And And thank you for that wonderful introduction. I couldn't introduce myself better than that. So thank you so much. Very kind of you. And I love your show. I love the other episodes that you've done. Just bundle of knowledge for small businesses. Thank you.

Well, thanks so much. Maybe you could start off by telling us a little bit about what you do for your clients.

Absolutely. Yeah, so I own a consulting firm called Magnum Business Growth Consulting, and I consult with SMEs, small and medium-scale businesses and entrepreneurs, and I help them grow their business. 3 different ways. One is to help them strategize and plan and execute for their strategy. And then, I help them through process improvements. And the third thing is through leadership and people development.

Just out of curiosity, how did you get into this line of work?

Oh boy, it's been a long journey. How did I get into it? Well, I started my career in the military back home in India. And it's funny, I live in Canada now, but I've been here for the last, what, almost 20 years. I still call India home. So I grew up there and I was in the military. And then I, after about, I think, 6 years, yeah, I did my MBA in New Zealand and went into the corporate world. And I worked in diverse industries. I worked from a dairy industry milking cows in New Zealand to the banking, you know, I worked for big banks in Canada. CIBC, the Canadian bank, Citibank, which is a global bank, and then some of the other fintech companies. And I've worked for some smaller startups as well. So, and Ministry of Economic Development and Growth, helping businesses in Ontario grow and scale up. So I've done a whole bunch of things. And then when I was leaving the ministry, I was like, okay, what's next? What's my next opportunity and challenge? What do I want to do next? And I was really enjoying what I was doing, so I decided to start my own consulting practice to continue to work with small businesses. And because working with them also inspired me to write my book, Size Does Matter: Grow Your Business Thinking Big. And here's the book for your audience. And yeah, so that's how I got into this. And I've— it's been incredible, you know. I didn't know what I was getting into initially when I became a self-employed business owner. I was like, oh boy, what did I get into? But it's fun. It's challenging at times. It also forces you to be on your toes and continue to innovate and do different things. And yeah, it's a lot of fun.

That's awesome. And it's so funny. Well, I'm thrilled to have you back because we had such great response to the last time you were here. And I can't wait to delve into today's topic. But just so everybody knows, this episode is brought to you. It's my turn now. Is brought to you by my book, Lights! Camera! Action!, Business Operational Excellence Through the Lens of Live Theater. It is a book that tears down what it takes to put on a great show for your customers no matter what business you are in. To get notifications when the book is released, please go to my website marchaine.com. Click Lights! Camera! Action! tab on the top and click the Coming Soon button. That'll register you for the notification when the book is published. So, the link is down below. Don't be shy. Register and you will be the first one to know when the book is released. So, Ronny, I started today by talking about how operators aren't necessarily equipped to see the forest for the trees. Can you talk a little bit about what that means to you?

Absolutely. But before I do that, I just want to show the audience this special copy that I received of your book. And I love it. So, thank you so much. I highly recommend this book. You've done a great job with this book, by the way. The tools, the worksheets that you've added to this book are just fantastic.

Oh, thank you so much.

I love it. Yeah. And thank you for—

It's kind of you to say so. It was nice that you also did the write-up for it. So, you did one of the testimonials for the book on the back cover. So, thank you so much for doing that for me as well.

My pleasure, my pleasure. Thank you. So talking about forest from the trees, yeah, so when you're close to your business and you're kind of inside the box, it's hard for you to, you know, think outside the box and it's hard for you to see your opportunities because most of the opportunities or the best opportunities usually are in your blind spot. And it's important for business owners to get different ideas, outside ideas, get an outside perspective and that's where I advise them to work with either outside consultants from time to time or get a business coach or use your peers to bounce ideas off. Or if you have a team of employees and management team, get them involved and bounce ideas off them.

Another interesting quote that I love is from Albert Einstein. He says, we cannot solve our problems with the same thinking we used when we created them. How does this apply to some of the businesses that you've encountered?

Yeah, I mean, wasn't he a brilliant man? So, it's, yeah, it's— so, here's an example. So, I've got a couple of clients that I've been coaching through this COVID period. We started working together just after COVID. And both these have been in business for— one's been in business for about 10 to 12 the other one's been in business for about 30 years. And they came to me saying they have no opportunities, right? And with one of them, we were able to identify 20 opportunities. And the first 2 opportunities were worth 150% of their prior year's revenue, right? So, 150% jump in revenue by just implementing 2 opportunities if they go ahead and implement that plan, right? So, So it is all about doing things differently. So even if you've been in business for 10 years, 20 years, 30 years, and you've been doing things a certain way, and now suddenly we are in these unprecedented economic conditions, right, socioeconomic conditions, which we've never seen the like of this. And most businesses are thinking, they're in survival mode, and they're thinking, oh my God, what's gonna happen? There are no opportunities to grow, et cetera. But there are tons of opportunities. It is about going and finding those opportunities. It is about spending the time to strategize.

Yeah.

and plan for your business and plan how you're gonna pivot with these times, right? How are you gonna adopt technology, for example, right? And you shared the stats at the beginning of this, right? There are 53,000 new businesses that started during COVID time. So there are opportunities out there and you just have to, you know, think outside the box.

Yeah, and, you know, so, you know, I guess it begs the question, what does it take to think differently?

Yeah, so what it takes to think differently is challenging yourself, right? And involving other people in it. You can't do everything yourself. So, to think differently, you have to be open to receiving and you should be open to sharing.

Mm-hmm.

So, that's where it happens. You know, you engage your employees if you have employees. If you're a solopreneur like me, then you engage your friends, family, or other consultants, or even tap into your EDO, Economic Development Office at the city. Usually there are resources available or, you know, business bureaus, local business bureaus, or if you're a member of any other business forum or business groups, tap into your peer group, right? And they'll help you think outside the box. But the mindset is what I'm talking about. It's the mindset that you bring to the table. Are you open to receiving or not? And are you open to sharing or not, right? And if you're not, if you're closed and you're going to just wait this out, that this wave is going to go away, Well, it's been a year almost now, right? And it's still here. We were thinking it's going to go in the summer. It's still here. Now we've got the second wave hitting us, and some of the provinces have actually regressed, like Ontario, you know, as an example where they've regressed. We've seen some of the countries go back into second lockdown. So, can the businesses afford another lockdown? I don't think so. 32% businesses in Canada think they will not make it into the next year.

Yeah.

And they will not survive another lockdown.

And I guess that's the danger of not exploring what you could do differently. I do come across a lot of entrepreneurs, a lot of small business owners, and they say, I'm in this business. And they are so focused on the fact that this is what they've done for 15 or 20 years that they can't see what other opportunities exist. And so, the danger now, of course, of not being able to change your mindset and not kind of tapping into the magic that is out there to help people reinvent is the fact that they're one of the ones that are saying, we're just in survival mode. We're just doing the basic necessity that we can to keep on going so that we can still ride this storm out. But the reality is that the most successful people are the ones who are able to make those pivots. Yeah.

Totally, totally. Yeah. And it depends on what your goals are, right? If you haven't done a good job of setting your goal, Then, you're heading nowhere. So, when you're heading nowhere, you just spin your wheels and you stay where you are.

Yep, stuck in the mud. Or sorry, we're in Canada. Stuck in the snow. So, I want to get into some details as to steps that operators and leaders need to take in order to kind of shake themselves out of their situation. But before we do that, I'd really like maybe if you could let everybody know how they can get in touch with you.

Yeah, so they can get in touch with me. Oh, well, talking about that, I was going to give my email, but I've got a webinar coming up. So I have a webinar on— it's a free webinar on November 18th at 9:00 AM Pacific time, and so that's 12:00 PM Eastern time. So more than welcome to join the webinar, and I'm going to be talking about Leapfrog. I will be introducing the Leapfrog concept that I've developed, this framework, and how you can use to identify opportunities And grow your business. And other than that, you can email me at ronip@magnumgrowth.biz.

Nice, nice. So, we did have it up on the screen so everybody could get the connection to it. And there is a link in the show notes as well so that people can get in touch with you. They can click the link and they can get in touch with you. And of course, register for this amazing webinar. I am just so happy that I'm going to be that you're a facilitator for the session. So, I'm excited by that. And I'm excited to see how you uncover your Leapfrog framework. It's going to be amazing.

Thank you.

I hope this is making sense to you as a viewer. I hope that this is information that you think that will kind of get the gears in the brain kind of shaking up a little bit and stirring things up so that you can start now looking at maybe other opportunities. If you do have any comments or you have some experiences you'd like to share, Please do put it in the show notes down below. And I would be more than happy to respond to them, get Ronnie to respond to them, whatever we need to do in order to get you the information that you need. And of course, as I mentioned before, if you could, if you know somebody who could use this information, please go ahead and share this post with them. So, Ronnie, in past episodes, we talked with the fabulous Barbara McKenzie from Business Link. as to what it takes for businesses to pivot. But that is so much easier said than done. Before they can really do any of the pivoting, reinvention, and so on, they need to understand. I think personally, I think that they need to understand the root cause of their issues. With everything that we've been talking about today, are there any steps business operators can take right now to delve deeper to uncover the root causes of their issues?

Totally, yeah. So one is they can Google, right, and see what's going on out there and what are the problems, or they can ask their employees. Usually they will tell them, hey, what the problems are. You know, I've found whenever I've been managing employees, they all come to you with the problems, not necessarily the solutions. However, if you involve them in the solution building, then they become part of your strategy building exercise. But jokes apart, I call it PCI method, right? PCI is problem, cause, and impact. So, write down, take an actual whiteboard and write down on the whiteboard. If you don't have a whiteboard, just take a diary or a paper and a pen and write it down because you will forget it, right? Write down all your problems. And then, for each problem, Write down the root causes that you know of for that problem, right? And then write down the impact of that problem. And then when you, when you write the impact of the problem, you will realize that some of the problems have a big impact, some of them have a low impact, and some of the problems will give you opportunities. So look for those opportunities in the problems because your opportunities, like I said earlier, they're usually hidden. They're hidden in your blind spot. And as you identify these problems and the root causes and the impact, the impact will actually tell you which one to focus on, right? Because you've got limited resources, limited energy, so you want to focus on solving the problem that gives you the best bang for your buck. So there'll be some low-hanging fruit, so you go and knock it off immediately. And for the other ones, you build a plan, right? That is where you build a plan. And some of these are going to be within your control, Some of them are going to be outside your control, like this pandemic. You can't do anything about it, outside your control. Stop whining, stop worrying about it, stop blaming it for everything, right? And start doing things that are in your control that you can change for your business, right? So, make a plan for those things that you can change in the next 3 months, 4 months, 5 months, 6 months. So, have your quarterly plan, your biannual plan, and your annual plan, right? And then revisit these plans. see whether you're on track or not, etc. And then for those problems that are outside your control, think about those. Are you just going to let them take control of you or are you going to do something about it?

Hmm.

So, this is where you can adapt and you can pivot, right? This is where you innovate. So, innovation is the key for the game if you want to survive, if you want to play the long-term game for your business and stay ahead of the competition and stay ahead of these pandemics or or cyclical economic downturns, they're not going away. The downturn comes every 7 years, 10 years, right? So, what are you going to do? So, you want to make sure that you have the flexibility in your strategy to pivot when this downturn happens. Does that answer the question?

Yeah, yeah.

No.

So, you know, one of the things that you mentioned, you kind of just hinted at, I'd like to know how important is it to bring your team in on this? You mentioned like this, all this work, and I can imagine that there's some entrepreneurs that are pulling out their hair going, it sounds like so much. I don't even know where to start. And yet, I know that a lot of them are hesitant because they're the boss to break out and say, rally the team, bring people together and say, guys, here's the reality. Let's brainstorm some stuff. How important is it what you're talking about to leverage the power in your teams?

Yeah, it's extremely important. Right? I mean, you can't do everything on your own. You, if you are, if you have a team, you're lucky to have a team, use that team, right? Bring them into the brainstorming process and then delegate. Learn the art of delegation. Sometimes we want to do everything ourselves. We want to wear, as entrepreneurs, we continue to work in the business rather than working on the business, right? And then the businesses, we wear multiple hats. You can do everything yourself. And as a result, you don't end up working on the business. You never do the planning, etc., that you need to do to grow your business to the next level. So, in this case, bring the team on and bring the— involve the team in not just identifying problems but problem solving. And then the action planning of it and assign owners in your team who's going to do what and the timelines by when things need to be done and then hold them accountable to it.

Right, right.

The other thing I would like to mention here is if you don't have a team, then what do you do? Right? Then that's where you either bring in, you call Marc or you call Ronnie, right? Or—

Shameless plug.

Or you work with your peer group. If you have, if you're part of any board of trade or any other, you have a circle of friends who are entrepreneurs, you bring them in. Obviously, don't bring in a competitor, somebody who's not a direct By the way, with competitors, you can actually collaborate. And this is a good time to collaborate with competitors because everybody's feeling the pain, right? So, if there are opportunities there, by all means, you know, identify those opportunities and bring them on board. But find resources, build a team around you of well-wishers and people who can help you figure things out and brainstorm these things with you.

Yeah, yeah. You know, I've seen the magic of what brainstorming can do. And having grown up in the '80s where you really did have this hierarchy where the bosses knew everything and God forbid you should question them. And you expected you went to them and they had all the answers and so on. Having grown up through that and then been exposed to the power that brainstorming can do, the fact that you can do group facilitations like even to get somebody. One of the things I do is I do the Challenge Dialogue System program. which is a level of world-class facilitation techniques to be able to pick all that knowledge that's in people's brains and be able to bring it to the forefront to say, you know what? There might be something here that you never ever considered. And I know that you do the same kind of thing. So, before we go, actually I want to delve into Leapfrog a little bit. But before we do that, what are some of the cautionaries to business operators looking to innovate? Like what What are some of the things they should try to avoid at all costs?

Yeah, good question, Marc. I think the first one is don't do nothing, right? A lot of businesses right now, a lot of businesses right now are just waiting and they're just trying to survive and not doing much. They're like, okay, let's save whatever we can and let's not invest in the business and let's wait for this pandemic to get over. Well, guess what? The pandemic is here to stay, looks— by the looks of it, right? It's not going anywhere anytime soon. Now they're saying the economy is not going to be back to normal until 2022. And who knows, right?

Yeah.

I mean, some of the countries are going into a second lockdown. So, not doing anything is not a good strategy, right? So, figure out what do you need to do. Like I said, use the PCI method. Identify your problems, the root causes, and the impact of those problems, and then do something. Have a plan, strategize, build a plan of what you're going to do and get into action immediately, right? That's the first thing. The second thing I want to say is you can't do everything on your own. So, engage other people into it, right? Engage other people, build a team around you. If you don't have a team, if you're a solopreneur, who else can you bring in into your business to brainstorm, right, without breaking the bank? Yeah. So, you know, feel free to call me. I'm happy to give half an hour of free consult to help facilitate that dialogue. Or, you know, bring your peer group like I said earlier, right? And the third part is stop playing the blame game. It doesn't help, right? A lot of us, and I've done it, I'm guilty of that, right? All of us are blaming this, oh my God, this COVID pandemic, you know, it's It's so bad. It's killed the economy. It's done all these bad things to us. But that is what life is all about, right? Life is not an even keel. Life is all about up and down, right? So, after day, there's night, and after night, there's going to be— after darkness, there's going to be light. So, how do we deal with that, right? So, keeping a positive mindset is very important. And if you have a team helping them, leading them Positively is very important as well.

Yeah. And the idea, one of the biggest things and I think what the episode I think that I launched this podcast with was the episode on Now It's Time to Do Something. All too often, people hold back and they say, I don't have money to do things and I don't know where the next paycheck is going to come from. I don't know when I'm going to get paid next. So, I better not do anything. That's going to burn through my money or whatever. And yet, I can absolutely say that since March, I've made precious little money in March myself because I'm a professional speaker. I'm a facilitator and all that dropped to the wayside. But what I did do was I did stop and I refocused. I did stop and I reinvented. I did stop and I put assets together now that as we start coming out of this, I know that I'm going to start to be able to shine and probably more than likely make more money than I've ever made before. And I don't say that to brag. I just say that to, you know, I had the contingency plan that I had the finances to help me through it. Plus, businesses now can leverage all the different government programs to help that happen. So, having said that, Ronnie, we know that this is not kind of the the end of the world, right? And what I appreciate in you talking to me about your Leapfrog Framework was that this is a great opportunity to dig a little bit deeper into one's business and look for opportunities that you didn't even know existed. Can you tell me a little bit about what this framework is and dig a little bit into what they can expect maybe on the webinar in on November 18th. What can they expect at the webinar? What are you going to be uncovering? What is Leapfrog? It's your show, go!

Yeah, no, thank you, thank you, Marc. Yeah, without, you know, giving away the plot, I would say keeping the interest alive so that people come to the webinar to learn more about it. So Leapfrog is a concept that I picked up from the military when I was military, believe it or not. Leapfrogging is military tactics. It's a maneuver used by business— not business units, but military units, combat units to gain tactical advantage. It's a fire and move maneuver to gain tactical advantage over the enemy. So I— and in business world, it means skipping a stage of the lifecycle and going to the next one. So for example, if you're going from point A to point D, You skip B and C and leap to D, right? That's the whole simple concept. Now, in my concept, you can do it 2 ways. One, you can do it exponentially. You can take one big leap if you have a disruptive idea, right? That can help you leap forward exponentially. Or you can do it incrementally. You have— you come up with a few different small, small ideas that give you exponential growth, right? So, that's the concept. And the acronym LEAPFROG stands for something as well. So, L is learn, E stands for evaluate, A stands for adapt, P for plan. So, that's where all the strategic planning happens in the first part. And the frog part, it is where you execute the plan, right? In the frog, so F is form, R is for realize, right? O is observe, where you observe what you're doing and then make adjustments to your execution. And then G is game on. This is where you continue to grow and continue to, I call it constant improvement. You put in constant improvement plan where you're continuously innovating to stay ahead of the game, right? And if you want to know more about what goes into each of these components, there are a whole bunch of things that happen within LEAPFROG. So if you want to know more about it, come to the webinar.

Nice. And so who is the webinar for, Ronnie?

Good question. It is for SMEs, small and medium-scale businesses, and entrepreneurs who want to grow their business and who want to identify— who are frustrated right now with the conditions and who want to identify their opportunities and then put a plan in place, a strategic plan, not for just these opportunities but for long-term as well, and then execute on it. So it's a framework that will help you do all of that.

And so, it really seems to me like it could be operational-wise. It could be like whole scope business. But it can also be departmental, it seems like from what you were describing.

Yeah, so thank you for asking that question. It's actually the framework has the flexibility to be applied to organizational-level strategy and opportunities. And then, you can take it and bring it down to department or functional level. And apply it there, and it'll help you in the same way that you can do it at the organizational level. Nice.

So I'm going to play devil's advocate and ask you, who is Leapfrog not for?

So Leapfrog is not for people who don't want to do anything, who want to just sit back and you know, watch how this whole thing unfolds. It is not for people who are not interested in growing their business. It is not for people who don't necessarily want to put the time into strategizing and having a plan and then holding themselves accountable. It's funny, a lot of people, a lot of people don't build a plan because in the plan you have to make your goals. Because then they're accountable to those goals. So, if you don't want to hold yourself accountable to those goals and to that plan, then it's not for you. Yeah.

I remember you were telling me about this idea that if you made a vacation, if you were going on vacation, would you just get in a car and start driving or would you actually just make a plan?

Yeah, yeah, yeah. So, it is like when you plan a vacation, when you go on a vacation, let's say if you're going to Europe, from Canada, you would do so much planning. You look at the flights, you look at where you're going, the hotel, you know, what's the best place to stay, what are things to do there, etc. You'll spend a considerable amount of time planning that vacation. And I'm surprised people spend— some of the entrepreneurs that I work with have spent less time planning for their business where it is going. They just go in every day, fight the fires continuously, do the same thing again and again, spinning their wheels, And then they're like, yeah, the business is not growing, right? And then when the economic downturn hits, they've got— they don't have enough savings to get past that, right?

Right.

And they don't have the means to pivot or the resources to pivot. So, if we spend so much time planning for a vacation, I'm sure we can spend the time planning for the business. The challenge is that a lot of businesses, a lot of entrepreneurs, they know what they do very well. If they manufacture an iPhone cover, They know everything about that, but they don't necessarily know other parts of the business, right? So, that is where you and I come in and to help them do that planning, do that strategy, show them how to run the rest of the business. And this is where I encourage them to get a business coach, to get work with a consultant to do the strategy plan. And in the LeapFrog, actually, I, in the webinar and the course after that, I help, I'm teaching them how to fish. So, I'm teaching them the method. on how to do all of this planning, how to identify these opportunities, and how to strategize, and then how to execute. So, you learn it once and then you apply it for the rest of your life.

Yeah, and you get your team involved so that they learn it as well. So then, everybody understands how to go about doing it. Yeah, no, it's fantastic. It's a— when you mentioned LeapFrog to me, I got so excited by the prospect of what that can do for people, especially people who don't want to hire outside consultants. If they can learn this framework, then they can be their own consultants. They can have somebody. They can have a Leapfrog Specialist on their team to help brainstorm departmental issues, or customer service issues, or overall business operation issues. It's really a very flexible framework and I can't wait for you to unleash it to the world on November 18th.

Thank you. Thank you, Marc.

So Ronnie, this has been so great. We're running out of time. But could you just one last time just remind everybody how they can get a hold of you if they want to pick up the phone and take you up on your 30-minute offer?

Absolutely. They can go to my website. It's magnumgrowth.biz. And there's a form there. They can fill that out and we will then go from there. It'll send me a note and I'll reach out to them. They can email me if they want to at ronniep@ ronniep@magnumgrowth.biz. Or they can come to a webinar on the 18th of November, 9 AM Pacific and 12 PM Eastern. And that'll be the—

Cover leapfrog.

To learn how to leapfrog. Yeah. And leap ahead, jump ahead. Yeah, totally.

Awesome. Ronnie, thanks again. I really appreciate you being here to share your knowledge, your passion, My pleasure.

Thank you for having me.

You've been fantastic. I can't wait to have you back again. Every time we do this, we have a load of laughs and we start really getting cerebral on some stuff.

I would love to. I would love to be back. And I learn every time I'm on your show. I learn something new. Every time I watch your shows, I learn something new. So, thank you. Thank you for having me. Thank you for bringing the experts and thank you for doing this for businesses like myself and your audience.

Thank you so much, Ronnie. Why don't you give a thumbs up to this if this was of value to you? As always, my offer stands. If you would like 30 minutes of my time to brainstorm your business with you and your team, please feel free to book yourself on my calendar down It's the one that's linked to meetme.so/MarcHaine. As always, I am at your service. And if you haven't done so yet, why don't you hit the subscribe button and ring the bell? That'll give you first dibs whenever I bring you some fresh content that will help you work on your business, not just in your business. My name is Marc Haine. I hope you stay safe, stay healthy, and dare. Stay safe, stay healthy, and dare. To be the exception.

To be the exception.