Marc Haine explains how Steve's food and beverage business survived COVID by investing in internal ambassadors who helped implement job-sharing and operational changes to keep staff employed.
Wouldn't you move heaven and earth to get it back up and running? I can tell you, Steve is much happier today. He credits the work that we did together back then to helping him actually weather the COVID storm. Because before that, I mean, we didn't know back in the day that COVID would be around the corner. But when you have all those people that you invested in who are part of your ambassadorship within your organization, because of that, He was able to weather the storm to get through COVID by doing job sharings, by figuring out different things to do with the food and beverage operation, thereby making sure that people stayed employed.
