Transforming Leadership Building Trust and Accountability
24 Jun 2024 · 1 min
0:34
Marc Haine discusses why leaders fail at rebuilding trust. The problem: they apologize but don't change, making empty promises that damage credibility further.
Marc Haine discusses why leaders fail at rebuilding trust. The problem: they apologize but don't change, making empty promises that damage credibility further.
It's interesting because when the leaders have the humility to do this exercise, the next step becomes really self-evident. And the step after that becomes self-evident because you start looking at where are we hitting the mark? Where are we letting people down? And it becomes a question of every time I have to turn around and apologize to something I know, to somebody I know I have to fix it. I know I can't keep letting that happen.
Yeah, the apology without the follow-through. It becomes all words, right? I'm not going to scream at you when I am stressed.
I'm so sorry, it will never happen again. What the hell are you doing?
