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In this brief talk, the speaker highlights a common but overlooked problem: many newly promoted managers fail within their first 18 months, yet remain unaware of their shortcomings because they stay employed. Instead of examining their own performance, they tend to blame external factors—poor hires, lazy employees, inadequate tools, or flawed processes. The speaker argues that the root cause often lies in the managers' own communication, interaction, and leadership skills. By improving these personal competencies, managers can extinguish many of the daily “fires” they encounter and turn failure into success.

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