Unlock the Power of Simple Greetings for Hospitality Success

You're in a hotel and you're, you know, you're a guest and you're walking down the hallway and you see the cart and the housekeepers are there and they do one of two things. They either like avoid your eye contact like you're a leper or they like look at you and give you the side eye, the stink eye, like, are you going to steal something off my cart? It doesn't feel good. When Mandy understood that, when we trained it, like, All you need to do is you don't have to engage in tons of conversation with people, especially if you're a housekeeper. You got stuff to do. But you greet people as you walk by them. You just simply look at them and greet them. And I'm telling you what, it was a game changer. We had so many guests come in and say how they felt. It's like, this place just feels amazing. Eye contact, smile, and a greeting. The greeting is specific to whatever it is that, you know, is your personality and your business. Ours was good morning, good afternoon, or good evening.