Marc Haine covers what new managers need to succeed: clear communication with teams and clients, active listening, managing expectations, and mastering delegation instead of trying to do everything yourself.
So how do you communicate within a team? How do you communicate externally with clients? Managing expectations, that side of things. How do you really listen? How do you process what someone's saying so that you actually have the full story? When you're a manager, you're looking after your own timeline. You're looking after the timeline for individuals within your team. You're slotting them together. It becomes quite a management Tetris really for your calendars. So there's time management and task management. There's The delegation side. A lot of times, your pros that you've brought in that have been great contributors—they don't really know how to delegate. They've been individual for for so long that they just do the work themselves. So how do you get that delegation out to someone else?
