Mark Given, CRS
25 Nov 2019 · 1 min

0:49
In this brief holiday video, Mark Given—an Amazon #1 best‑selling author and CRS instructor—shares a seasonal greeting and a strategic reminder. He cites Satya Nadella’s observation that while computing power is abundant, human attention has become the scarce resource. Leveraging this insight, Given urges viewers to allocate focused time during the holidays to personally thank their most important relationships: schedule short, in‑person visits with their top ten customers and also meet with their top five vendors. The message emphasizes that expressing appreciation is essential for sustaining thriving business relationships.










