Mark Simpson shares three tips for following up with guests you've had before. He emphasizes hospitality and trusting the process to keep people comfortable and engaged in your business relationships.
The whole point of this is that this is what having a business is all about. Again, I say this all the time. Hospitality. We are so lucky. We can throw up a couple of photos on an ota. You're guaranteed bookings. But this is. The whole reason why you've committed to doing this is that you need to trust the process. And it's about me making you feel comfortable about being uncomfortable.
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