Excerpt from a YouTube video (Mark Simpson) giving frontline hospitality coaching: instructs staff to send a text message and to engage guests by asking “Is there anything we can do for you?” as a practical upsell/customer-service tactic, with mention of listing partner offerings if the guest responds affirmatively.
But what you need to do is send a text message. Now, what you can do right here is say, hey, Mr. Guest, is there anything we can do for you? Is there anything we can get you? So this again comes back to upsell. I spoke about this on an earlier lesson with the power of the upsell. It's what we can learn from hotels. Really well to say, hey, Mr. Guest, what can we do for you? Anything we can get you? And again, if he says, yeah, sure, then you could just list off any partnership.
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