Mark Simpson explains why property managers need a playbook, especially when handling multiple properties. A playbook cuts down repetitive questions and keeps operations consistent across your portfolio.
If your property's brand new, we always suggest, you know, just put a list of basic top line stuff. You know, where's the, where's the circuit board for, you know, where's the electrical board if they need access to that, you know, where's the secondary lockbox? And then as the bookings start coming in, whenever there's an issue or a question that isn't in there, just be trained or have your people trained to constantly be updating that.
We didn't really start the playbooks until we were like 30 or 40 properties in. And that's a lot to take gone all at one time to get all of those videos, all of the guidebooks, all of the questions for 40 or so properties across Canada. If we had started that in the beginning, we already would have made our lives a lot easier because that is like a great way to eliminate a lot of questions.
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