A brief spoken excerpt advising property managers to create and continually update a playbook or guest question list. For new properties start with basic top-line items (e.g., location of electrical board, secondary lockbox) and train staff to add new issues or questions to the list as bookings reveal gaps.
You'd be surprised how big that the playbook can become just from going back previously if you haven't started one yet. If your property's brand new, we always suggest, you know, just put a list of basic top line stuff. You know, where's the, where's the circuit board for, you know, where's the electrical board? If they need access to that, you know, where's the secondary lockbox? And then as the, the bookings start coming in, whenever there's an issue or a question that isn't in there, just be trained or have your people trained to constantly be updating that. Because that's one thing. It's never perfect as much as you'd like it to be. There's always going to be questions or issues that come up that you're like, didn't think of that.
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