Short excerpt from a YouTube video (creator: Mark Simpson) where the speaker discusses that "bad guest" is a broad, contextual label — examples include criminal behavior, property damage, and payment chargebacks — and emphasizes that their primary mitigation strategy is validating guests to prevent damage or financial loss.
There's like, so many different reasons why you would say that someone's a bad guest. Your perception of a bad guest could be anything. It could be criminal. It could be someone that trashes the place. It could be someone that stays but does a chargeback. There's like, so many different reasons why you would say that someone's a bad guest. I don't think there is, like, one answer for a bad guest. It could be multiple different things. We do that by validating who the guest is in order to prevent damage happening or financial loss happening down that end. That's kind of like our bread and butter. It's always about prevention.
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