Mark Simpson (speaker) advises Airbnb hosts to use third-party automated messaging systems to maintain fast response times and protect ranking. He warns that native Airbnb and booking.com automated messages are ineffective and recommends Smartbnb and Hospitable as preferred third-party solutions to ensure timely replies (important for ranking when hosts are unavailable overnight).
You can switch off. It means that you don't have to be on 24 7. Because what happens if you get a question set at 2am you're fast asleep, a guest is overseas, they don't know that you're sleeping, and you don't answer for 12 hours, then that is going to play a major factor in your ranking on Airbnb. So by having an automated system set up, and I'm I'm not talking about the Airbnb automated messages. They are awful. And I'm not talking about the booking.com automate messages. They're awful. You have to use a third party for this. And Smart BNB Hospitable are the ones that I absolutely love. But it does play a major role in this, so please make sure you do some about it.
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