Mark Simpson shares tactics to increase bookings through better customer engagement. Answer visitor questions upfront with photos and captions, reply to inquiries fast, and highlight trust signals like reviews and safety features.
Chapters
And then once they're on your page, what do you do to make more bookings? Right? Ultimately, you want to answer their questions. You want to make sure that when they're there, they know that if they want this or they need this or they have to have this, then you're showing it to them. So you have to know what your avatar wants and you're showing it to them through photos, captions and the description and answering those questions before they even have a chance to get to them. And if they do have to reach out to you that your response time is very, very quick because the more time that their question isn't answered and they're reaching out to you for clarification is time that they're going out, booking somewhere else, right? And then obviously they need to trust you. So if you're a guest favorite or a super host or you have high reviews or it looks like a place that they can trust, whether you know, it's secure, it's locked, it's safe, etc.