Mark Simpson explains setting up an automated messaging sequence for short-term rental guests that sends property and location information from booking through arrival and post-checkout. He describes adding a Google Form to capture guest details (reason for visit, celebrations) and using messages to convey check-in times and access instructions, improving guest experience and host information flow.
Setting up an automated messaging sequence for guests, covering everything from the moment they booked to their arrival and even post checkout. We did this because when a guest makes a booking with you, they are wanting to find out more information about your business, wanting to find out more information about the property that they're going to be staying in, and they also want to find out more about the location that they're going to be visiting. So what we did is we spent a moment to work out this automation messaging sequence so that when a guest books instantly, they're getting more information about the property. We also added in a Google form, which we're able to gather more of the guest details, find out why they're coming, what they're celebrating, but the guest as well. From their benefit, they were able to find out check in times, how to gain access.
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