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Building a Powerhouse Team Overcoming Challenges on the Path to Success

9 Aug 2023 · 1 min

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This is a short transcript excerpt from a YouTube interview (creator: Mark Simpson) about building a team and overcoming operational challenges while scaling. The speaker emphasizes the importance of placing "aces" in roles they cannot excel in, and describes a specific challenge: turning over guest messaging to a co-host after reaching about seven to eight properties while preserving a tone of belonging and inclusivity in guest communications.

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What would you say is some of the challenges along the way that you've had and how did you overcome them?
And I'm really big now on putting aces in their places, finding the people who are can really excel in the areas that, that I can't. And so as we hit, you know, I would say around the seven property, eight property mark, that's when I probably brought in my first, what I call co host to handle the guest messaging. And that was a hard thing to turn over because I'm extremely, you know, I care so much about the verbiage that we use with our guests and wanting to create this tone of belonging and inclusivity.