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Creating Exceptional Guest Experiences: The Heart of Our Hospitality Business

6 Mar 2024 · 0 min

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A short excerpt from a YouTube interview titled "Creating Exceptional Guest Experiences: The Heart of Our Hospitality Business" (creator: Mark Simpson). The clip captures a conversational exchange where SPEAKER A asks about skills or traits the other speaker brought from previous careers and whether those shaped their mindset entering the hospitality business. The broader work emphasizes guest-focused mindset and creating exceptional experiences.

Is there any skills or traits that you would say that you've brought with you from either previous careers and, you.
Know, maybe.
Before you got into this business, which has really helped your mindset, or is it something that you've learned along the way?
As much as we want to be a strong business, we are first and foremost a hospitality company. And every single person that comes in family that comes and stay out of properties, they are extremely, extremely important. You know, I was telling our team last week, you know, some people save for months to be able to afford a two or $3,000 beach or mountain vacation. And that is special, maybe the first, their only vacation of the year. And so I think really being client focused and guest focused, not necessarily worrying about the revenue, the not, you know, how much money we're making if we take care of our guests, if we take care of our clients, we feel that in the end our revenue will be where we want it to be.