Liam and Speaker A discuss designing rental properties that feel welcoming. They stress testing properties by actually living in them to catch problems like broken appliances, wrong cookware, and low shower pressure before guests arrive. Small details matter: pens, tape, bath bubbles, and a working sofa-bed can make the difference between a guest's first impression being good or frustrating.
Favorite I think it's, it's the answer to this will be similar to what I kind of already said thinking about it. I love creating this really beautiful homes away from home. I think this is it because I love the customer service as well. Still don't know how long I will be loving it for because obviously as we were saying before we started recording naturally when people progressing there's certain things we don't want to do anymore because we want to focus on let's say bigger things or for whatever that reason is. But I really truly enjoy the customer service. I and I love these yet to create the home away from home as I said that I just do details like I don't know giving tips but I make sure there's always pens in the property a sellotape blue tag. Just details like that you just never know what people will need and I only know that from me traveling a lot. Me and my boyfriend travel a lot. I traveled a lot prior having this business a lot a lot from backpacking to five star hotels. So kind of like just having this, this kind of I always trying to put myself in the customer shoes and trying to think if I would come here for work, if I would come here with kids, if I would come here with my boyfriend or and just to see if I can like I have let's say salt and bubbles in. In the bathrooms. So no everybody, not everybody uses. A lot of people do ask me why do you have this? And I was like because occasionally a person like me who loves bubbly baths then it's there and it doesn't cost me much at all. And to be fair we don't even refilling it that often as people think. So it's yeah just kind of those sort of details. That's what makes me happy. When people say I truly felt like like home away from home just in a very stunning property does that's what makes me happy.
It shows as well. And I've seen parts of posts from yourself where you've actually stayed in your properties and how important has that been to measure the kind of success and how comfortable the homes are.
Huge. Huge. I always said that the property have to be tested about life to me personally I always I. I love it because by living there and it's not only to stay there because it's very tempting Liam. It's very, very tempting to kind of like okay I'll go and stay there but I'll order takeaway or you know just to make not make much mess. No, I'M actually what you could do if you go and stay on holiday. So I'll buy stuff to put in the fridge. Then I need to chop things down. Do I have a chopping board? Where is it? How far away is it from my station then calling that for, you know, washing my vegetables and all. Loads of things like that. So what I found out is so many times I stayed in a property and I'm like, wow, this is not ready. Wow, I forgot this. Or even just things like silly things, silly things. But for example, in my last one I bought cooking pots and I have a brand new property. No one ever lived there. So I was pulling all these, you know, the plastic beads out from the oven and all these like completely brand new property. I had a brand new pots etc just to find out that I'm trying to cook and the hops are not coming on because they are industrial hops. But I didn't think that, I didn't think. And I'm just saying like they could by setting up the entire property which you. What you think of tiny, tiny details in few days time that can happen that you missed something or you make a mistake when ordering something because the brain is very tired. So something obvious obviously can sometimes can slip, slip the mind. So I've ordered wrong pots and now imagine I would have a first guess and they said, sorry, we can cook. So. And they could arrive at 11pm what do I do then? And that's the first experience. So I personally love staying in my properties and trying to do. Trying to use this shower. I'll try to. This shower. Is the pressure okay? Do I. Is there any leak? Is there? So yeah, that sort of thing. That's why personally I love staying in my properties and testing it properly. But properly I used a sofa bed. I see how the guests would feel if they're doing a sofa bed. Is it easy or. Yeah. Do any different instructions or things like that.
I completely agree with you. Such an important point to go and test out your properties beforehand. And I've made that exact same mistake. You're talking about the induction. Yeah. I literally set an entire unit up first time the guest goes in. Yeah. I can't use the hob and I had to rush out. It was about 10 to 6. I had to rush out and get the. Get the new.
That's what I meant.
And you go and sort it. But the thing is you could by testing out, by going into the property and like you say, I mean I'd be guilty of ordering like takeaway or just nipping around the corner to the local restaurant or whatever, because. But you are there to test out the features and the fittings and stuff like that on you, so that's really cool. So who have you discovered that you need on your team to have the success that you've had?
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