Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Creating Stunning Homes Away from Home: A Secret to Customer Satisfaction

5 Sept 2023 · 1 min

Watch on YouTube

0:56

A short YouTube monologue (by Mark Simpson) where the speaker describes their passion for creating "homes away from home" for travelers. The speaker draws on extensive personal travel experience (backpacking to five-star hotels) to justify small, thoughtful amenities (e.g., salt and bath bubbles) and emphasizes customer service and anticipating varied guest needs (business travelers, families, couples). The goal is to make guests "truly feel like home" in a visually appealing property.

Chapters

I love creating this really beautiful homes away from home. I think this is it because I love the customer service as well. You just never know what people will need. And I only know that from me traveling a lot. Me and my boyfriend travel a lot. I traveled a lot prior having this business. A lot, a lot from backpacking to five star hotels. So I always try to put myself in the customer shoes and, and trying to think if I would come here for work, if I would come here with kids, if I would come here with my boyfriend or. And just to see if I can like I have let's say salt and bubbles in the bathrooms. So not everybody, not everybody uses. And lots of people do ask me, why do you have this? And I was like, because occasionally a person like me who loves bubbly bath, then it's there and it doesn't cost me much at all. Kind of those sort of details, that's what makes me happy. When people say I truly felt like home, like home away from home, just in a very stunning property, that's what makes me happy.