A short transcript excerpt from a YouTube conversation (host Mark Simpson and another speaker) about hospitality sales tactics. They discuss how OTAs (e.g., booking.com, Airbnb) handle bookings and emphasize doing “everything in your power” to capture guests' real email addresses and phone numbers so you can communicate directly and encourage repeat bookings.
Okay. And the OTAs aren't naive to this. Well, maybe Airbnb are, but booking.com aren't, because they know as well, as soon.
As they walk through your door, you're going to do everything in your power to get their real email address, their phone number, so you can then communicate and keep in touch with them.
After this day. So, again, so that's the first scenario, and that's quite a common one. So if they don't know about you, then they don't know about you.
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