A short YouTube advice clip by Mark Simpson (uploaded April 26, 2022) recommending that hosts contact guests from the past ~3 months—via WhatsApp or phone—to ask 3–4 open-ended questions (e.g., why they stayed, what they enjoyed, what they didn’t) as a simple step to generate bookings for 2022.
Pick up your phone, pick up your calendar, pick up any bookings from the last, say, three months. And what you're going to do is you're going to pick up the phone and you're either going to WhatsApp message or pick up the phone and call the previous guests. And you know you're going to ask a couple of open ended questions. So, number one, what made you stay with us? What did you enjoy about your stay with us and what did you not enjoy about your stayovers? Something along those sort of lines. Just three or four questions. Again, you can do this as a WhatsApp message or you can pick up the phone and have a phone call.
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