Do you really know your guest? 😕

Hello, Team Boostly with Super Hog, the advanced guest screening with embedded insurance software. We serve the vacation rental industry around the world. And we're honored today to come and speak to you about our product. I'm Leo Walton, one of the co founders and the VP of Growth, and I'm joined by the lovely Hannah, who is our UK Regional manager. Hannah, how are you today?

I'm good. Hi, Team Beesley. Hope everyone's good.

Look at that. Hannah's wonderful, isn't she? She means that as well. She really does mean that. At Super Hog, we are looking to answer three questions simultaneously. The first one, who is your guest? The second one, can you trust them? The third one, what happens if something goes wrong? Okay, there are three questions. Let's use that to structure this. And keep in mind that our mantra is prevention is better than cool. So, you know the biggest blocker to growth is costing your business money because properties get trashed or owners delist because they're not happy with damage that's happened in a property. And that is what we're here to try and stop. The average run rate of issues in vacation rental bookings around the world is about 2%. So about 2% of bookings end up in an incident where someone's paying for some damage, either minor or fairly well major. With Super Hog, we reduce that figure fivefold. Incredible, right? Because prevention is better than cure. And the way we do that is through our advanced screening technology, which starts to answer that first question. Who is your guest? Hannah, can you point out some of the ways that our system helps identify who the guests are before they book?

Yeah. So we put the guests through a screening process of checking who they are by taking in their personal details, like their address. We put them through a biometric ID check, which is a selfie and a copy of their photo id, and our system will do a check on those details to see if that guest is who they say they are. We do a few extras like checking the email address and checking how long it's been active for. And we also check, like, for burner phones. And we also have a database check, our Super Hog database check. So we do all those checks to ensure who that guest is.

Amazing. And it's this Super Hog database, which is. Which is another element of what we do. It's not how the guest screening starts. It starts with biometric data collection, mixes with our algorithm to make sure that the phone is registered, the email address, all that good stuff. But you then have our super database on top of that. So any incident that's happened in a property anywhere else in the world that we're looking after, we'll know about it. And if a guest has done significant damage or had a party or done something illegal, that guest will be blocked. What I love about this element is that it's connecting property managers around the world. So, you know, a New York property manager has all the information that a London property manager has and the Welsh property manager and an Australian property manager has, so we can all benefit from that collective learning. So that's the first thing, you know, that's how we help them work out who that guest is. Second one, can they trust them? Well, that's simple, Hannah. Right? It's just a yes or no, isn't it?

Yeah, exactly. So we, based on the information we've provided, will say yes or no. And that's then us saying that we think they're going to be good or they're not, and therefore we can, you guys, can trust that they are going to be who they say they are. And if they're not, then that leads us on to the third question.

Absolutely. And it allows us to say with certainty that we can protect you. So if we said yes, Super Hog will then protect you for anything that goes wrong. So that's the third question. What happens if something goes wrong? Let me start by saying we will make sure that you are reimbursed financially, and there's a number of ways we might do that. Hannah, can you talk about our resolutions process in a bit more detail?

Yeah. So we take basically the resolutions process over for the property manager. So every part of, like having to contact a guest and checking what's happened during that booking, you know, if something's happened, we take that all on. So we will speak to that guest firsthand to see what's happened and we'll mediate with them to get basically a resolution and to get. And to be able to reimburse the property manager for that loss. And if obviously that doesn't happen, then it can fall back on our superhold guarantee that we provide up to $5 million per booking.

This is fantastic. So this is what this phrase, embedded insurance means. I suppose it's that the first thing we can do is actually speak to the guests and get them typically to pay for this. So in over 50% of cases now, we're able to get the guests to pay for their own damage. Why? Because most guests are good people. And, you know, we've cut out that, you know, really sinister, really illegal, premeditated damage because people like that will never go through a screening process. They'll just cancel a book elsewhere and we're left with hopefully, the fairly manageable bits of damage. Anyway, we're able very often to get guests to pay for those damages where we're not. That's where our financial guarantees kick in. And that's for damage. That's for a virtual deposit. So you can actually stop taking a deposit for your bookings as well. And a chargeback guarantee. Now, full disclosure here, we don't expect to have to use that chargeback guarantee because we've got all our biometric information that we can send to the credit card company, which should solve the problem. But if it doesn't, you will be reimbursed financially for the value that you have lost due to that. So it could be booking value that they've reclaimed or deposit amount that you're not able to claim on their card for some small bits of damage that they've done. So what that means, in a nutshell, is that Super Hog is looking after you and looking after your hosts. Right. So it's not just screening them. And the screening is very, very important because by doing that, we've been able to reduce the incidence of damage fivefold against the industry standard, but also making sure that we, we can pick up the pieces at the other side. Hannah, tell me I've forgotten something or have we nailed it for Team Boostly?

No, you've nailed it. We just need to let everybody know about the link that should be appearing now and the code. Boostly. If you want to get in touch with us, then you can pop that in so we know where you're coming from. Yeah.

And Hannah's the person to speak to. She's the brains. I'm obviously the beauty. So thank you so much for your time. It's been great to talk to you. All the best than.

Sam.