Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Don't Forget the Pre-Communication: Vital for Smooth Guest Experiences 💯

29 Aug 2023 · 1 min

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0:48

A short conversational clip from a YouTube video (Mark Simpson, with Tyenne) stressing the critical role of pre-communication between booking and arrival. They contrast manual messaging (prone to forgetfulness and guest lockouts) with automated solutions such as Touchstay's memo properties/communication flow or PMS integrations, using personal anecdotes about guests being locked out and calling for door codes.

Chapters

You also have to nail the pre communication that time between booking and arrival. And I think that is the biggest tip. Whether you decide to do this manually or you decide to let Touchstay take care of it for you with our memo properties, with our memo communication flow, or with your PMS system, there's different ways to do it. But it is so, so important to do because as a first timer, guess what I did? I did manual. And I'd forget. And then my guests would call me as they're standing on my front porch saying, hey, Tyenne, what's our door code? We can't get in. So then that means sending them out for pizza and making things right.
So yeah, we've been there, done that. I definitely was guilty of doing it all ourselves and forgetting to do things.