Short YouTube video by Mark Simpson giving hosting advice: do not over-promise or misrepresent your property to guests. He advises hosts to "under promise and over deliver," warning against using heavy photo-editing or exaggerated claims that set unrealistic expectations, which can be used against you by guests.
Don't over promise and under deliver. So if your property, for example, isn't all bells and whistles and all that jazz, don't break it up to something that it is. Don't over promise. What I always try and say to people is under promise and over deliver. So if you've got pictures that aren't in such a glamorous area or whatever, don't get the editor in and make it look absolutely amazing, because they can use that against you. Now your your guest. So if you've got all these things that make it look amazing but things aren't there or whatever's changed, then please make sure that you're not doing that. As always, under promise over deliver. Don't do it the other way around.
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