YouTube video (Mark Simpson, Jan 17, 2025) advocating embedding short, property-specific personalized videos to improve guest experience — e.g., 10-second clips demonstrating a quirky coffee maker or a timelapse showing the trail to a remote tree house. Emphasis is on small, practical video touches hosts can create themselves to reduce guest friction and boost satisfaction.
Thing we implemented, which is really special, is you can embed personalized videos that are property specific. So if you have a weird coffee maker at one place, do a 10 second video on how to, how to use it. We have a host that just onboarded and she did this on her own where she's got this tree house up a half mile hike and it's up this weird trail. She has a time lapse that she filmed of herself walking up there. And that's a heck of a lot easier than you reading. Okay, walk up this hill, take a right down this path. Like, there's just these little things that we can do to really, really, you know, boost that guest experience in, in small, meaningful ways. One thing.
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