A short monologue from a YouTube video (ESTABLISH: Good Relationships) where the speaker (Mark Simpson) emphasizes building strong, non-transactional relationships with vendors by getting to know individuals on the ground, which improves communication.
We make really good relationships with our vendors. We try to go a little bit more than just a transactional piece. I really make the effort to really get to know who is at. Who are boots on the ground, how they are outside of just simply the house ready to go. I try to go beyond that, just that veil. And I think it helps because the communication is a lot better.
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