Mark Simpson describes a major gap in claims filing: people submit paperwork and hear nothing back, unsure where their claim stands. He advocates for a step-by-step interface that shows progress in real time, explains what to submit, and lets customer service ask questions directly in the system.
They realize that it's such a disconnect, and they don't tell you anything. And you don't know what stage you're in. You don't know if you filed something incorrectly or, or incorrectly. There's just no feedback. I'm told that you can go through a step by step process. It's going to be way easier. It gives you a better breakdown of how you're supposed to file, what you're supposed to file, and then you can watch it in real time. You can see what stages it's in, who's looking at it. If they have questions, the customer service can write you a question right then and there.
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