Mark Simpson talks about using cheap freebies to improve guest reviews. A program called Puppies and Pancakes lets pets stay and leaves pancake mix with a waffle maker. Water bottles and board games also get mentioned constantly in positive feedback.
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Is there anything you do to the experience when guests stay? You know, so looking at the guest.
Experience, we do something called Puppies and Pancakes, where, like, we. We allow dogs and pets in all of our properties, and we actually like to leave out, like, ready Mix for pancakes. Instead of leaving a bottle of wine or, like, maybe beer or something, we like to leave that out with, like, a spatula and, like, a waffle maker. That's probably one of our cheapest and most requested, like, freebies. Like, whenever we look at the reviews, that's always something that's mentioned. But simple stuff like water bottles and board games is always something that we include inside of the property.