Short spoken advice from a YouTube video (General Tips on Short-Term Rental PART II) advising short-term rental hosts to be adaptable and empathetic toward guests. The speaker emphasizes perspective-taking: guests may be anxious or high-strung because the trip is important to them (time off work, saved PTO), so hosts should understand and respond with patience.
I would say being adaptable is a very important thing. And also being empathetic and understanding your guest could be being very high maintenance and difficult. But you have to understand from their perspective, they probably have been planning this for a long time. They had to ask off work, they had to save up their days, their PTO days. And it's really important to them. And so they're a little high strung about it. And that's okay. You have to put yourself in their shoes and understand how important it is to them and why they might be coming across as difficult when they really they're not or they don't mean to be.
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